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If there is something wrong with your dishwasher that belongs to the DE, DFN, DW, or DWD series, then the table below will be of great help. Find the symptom in the first column, analyze what could have caused the malfunction, and try to fix it using the troubleshooting info from the last column.


Spotting / filming / poor cleaning results Insufficient amount of detergent Increase the amount of detergent, especially when washing full loads, or in hard water.
  Hard water. Increase water softener dosage. Use additional detergent, increase rinse agent dosage.
  Spray arms need cleaning Check the nozzle holes in the spray arms. They may be blocked with a soil particle. Check and clean them periodically.
  Improper loading. Follow instructions for use for proper loading procedures. Place dishes so water spray reaches all soiled surfaces. Do not overcrowd the baskets since this will block the water spray.
  Insufficient water fill. Check mains water pressure
  Filter system needs cleaning. Remove any accumulated or deposited foods. Check and clean them periodically.
  Oversudsing - Prewashing with a liquid dishwashing detergent. Rinse items thoroughly before putting them in the dishwasher to remove dishwashing detergent.
Small particles (food or detergent) lefton items Water not reaching surfaces, dishwasher overcrowded. Check to be sure water action is not blocked by dishes. Check filter system for accumulated or deposited food or detergent. Load dishwasher correctly. Keep filter system clean.
  Insufficient water fill. Check mains water pressure
  Powder detergent stored too long or under adverse conditions. Use powder detergent within one to two months after purchase. Open one box at a time. Always close pouring spout after each use. Store in a cool, dry place.
  Rinse aid supply depleted. Add rinse aid to the dispenser.
Pitting of stainless steel items Prolonged contact with salty or highly acidic foods or with undissolved or highly concentrated detergent. Remove spots with silver polish. Rewash. Wash soon after use, or pre-wash items if they will not be washed right away. Do not overload cutlery basket. Avoid spilling or pouring detergent directly on flatware. Make sure dispenser cup is properly closed.
Dishes not dry Improper loading. Load so that all items are properly tilted for good drainage. Avoid nesting of dishes and/or silverware.
  Rinse aid supply depleted. Add liquid rinse aid .
Scratches on glassware A water or chemical reaction with some glassware. Usually caused by some combination of soft or softened water and alkaline washing solutions reacting with the glassware. Can be accelerated by poor rinsing, overloading and excessive temperature. The condition may not always be preventable. To minimize the possibility of etching, use minimum amount of detergent.
Use of the appropriate programme.
Use of a rinse aid may also help.
Detergent cakes in detergent dispenser. If using powder detergent, there may be dampness in the dispenser. Make sure dispenser is dry before adding powder detergent. Start dishwasher immediately.
  If using gel detergent, the detergent may be left in dispenser too long before using. Start dishwasher soon after adding gel detergent. Do not allow detergent to dry out in dispenser.
  Faulty cover. Do not overfill. Cover should close tightly. Check cover for fit.
  Improper loading. Do not place large items in front of dispenser.
  Old detergent. Use detergent within one to two months of purchase. To assure freshness, buy detergent as needed and no more than one or two at a time. Store in a cool, dry place.
Chipping and breakage of dishes/glasses Improper loading. Load with care following the instructions for use.
Place glassware so it does not touch the other dishes. Remove from dishwasher carefully.
Odour in dishwasher Dishes washed only every two or three days. Use the pre-wash cycle at least once a day until a load accumulates, or hand rinse dishes before loading dishwasher.
  A dirty filter system may contribute to a bad odour. Clean filter system.

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